Welcome to Bilis Delivery! By using our services, you agree to abide by the following terms and conditions. If you do not agree with any of these terms, please refrain from using our services.

1. Introduction

Company Information
Bilis Delivery Service

By using our services, you accept these terms in full.

2. Services Provided

• Service Description: Bilis Delivery offers product delivery services within specific areas. We reserve the right to refuse delivery of restricted items as outlined in our policies.
• Service Area: Our services are available in Tuburan, Cebu.

3. User Responsibilities

• Accurate Information: You must provide accurate and complete details for deliveries, including addresses, contact information, and instructions.
• Compliance: You must comply with all applicable laws when using our services.

4. Ordering and Payment

• Order Process: Orders can be placed via our application by following the provided steps. All required information must be provided to complete an order.
• Payment Terms: We accept Cash on Delivery (COD). Payment must be made upon receipt. Prices include applicable taxes and fees.
• Pricing: Prices may vary depending on location and product. Additional charges may apply for specific services or locations.

5. Delivery Terms

• Delivery Timeframes: Estimated delivery times are provided when placing an order. These may vary due to factors like location or weather conditions.
• Delivery Attempts: If you are unavailable during delivery, we will attempt to deliver twice. After two failed attempts, the item will be returned to our facility, and extra fees may apply.
• Delivery Restrictions: Some items may be restricted from delivery due to legal or safety reasons. These will be clearly marked in our application.

6. Cancellation and Returns

• Cancellation Policy: You may cancel your order within 10 minutes of placing it or upon order acceptance.
• Return Policy:
  • Eligibility: Returns are accepted for incorrect or damaged items only.
  • Time Frame: Issues must be reported within 1 hour of receiving your delivery.
  • Process: Contact our help center at ask@bilisdelivery.com with order details and a description of the issue.
  • Resolution: We will arrange for a replacement or refund based on the circumstances.

7. Liability

• Limitation of Liability: Bilis Delivery is not responsible for indirect, incidental, or consequential damages from using our services. Our total liability is limited to the amount paid for the delivery service.
• Indemnity: You agree to indemnify Bilis Delivery from any claims, damages, or expenses arising from your use of our services.

8. Privacy and Data Protection

• Privacy Policy: We are committed to safeguarding your privacy. Refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
• Data Security: We use appropriate measures to protect your data from unauthorized access.

9. Intellectual Property

• Ownership: All content on our website or application, including text, graphics, and images, is the property of Bilis Delivery and protected by intellectual property laws.
• Usage Rights: You may not reproduce, distribute, or use any content from our services without our written consent.

10. Dispute Resolution

• Governing Law: These terms and conditions are governed by Philippine laws.
• Dispute Resolution: Any disputes will be resolved through [Mediation/Arbitration/Court], depending on the applicable method.

11. Amendments

• Right to Amend: We reserve the right to amend these terms at any time. Changes will be posted on our application and take effect immediately.
• Notification of Changes: Significant changes will be communicated via email or a notice on our application.

12. Contact Information

For questions or concerns, contact our customer support at ask@bilisdelivery.com.

By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions.

Thank you for choosing Bilis Delivery!